Fire Magic Grills
© FIRE MAGIC GRILLS - BEST PREMIUM GRILLS IN THE WORLD
Fire Magic lets you go as far as your cooking passion and imagination will take you to build the outdoor kitchen of your dreams. With a complete line of products including refrigeration, storage, and built in cooking accessories, Fire Magic brings all of the conveniences of your indoor kitchen outdoors.
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Save 14% Fire Magic Grills Aurora A660i Built-In Grill With Analog Thermometer, Back Burner & Rotisserie Kit
Special Price $11,995.00 Regular Price $13,995.00 -
Save 13%
Fire Magic Grills Aurora A790i Built-In Grill With Analog Thermometer, Back Burner & Rotisserie Kit
Special Price $12,995.00 Regular Price $14,975.00 -
Save 12%
Fire Magic Grills Echelon E660i Built-in Grill With Digital Thermometer and Magic Window
Special Price $14,955.00 Regular Price $16,995.00
Seller Information
FIRE MAGIC GRILLS & OUTDOOR KITCHEN ACCESSORIES
Returns Policies
RETURNS POLICY
RETURNS PROCESS
Overall Objective
In addition to building Retailer relationships, by providing a profitable solution allowing the Retailer the opportunity to sell the product off in store. The returns process is designed to improve our logistics process, reduce the service, warranty and transport costs.
Return Application Requirements
Applications must be:
a) Reviewed by the accounts Brand Manager to arrange damage allowance (where damage allowance is suitable follow damage allowance policy)
b) Damages investigated as to how damage was caused
c) Where damages are caused by within the HHIG logistics process, Damage allowances offered.
d) Approved by the area Brand Manager
e) Approved by General Manager Sales
Returns Procedure
Required Information
a) Credit Claim Number
b) Original Invoice Number
c) Original Order Number
d) Product Model Number
e) Reason for Claim
f) Photo of any damage
g) Contact Person & Contact Details
h) Supplier Authority – Brand Manager
i) Amount Claimed
Please Email Credit Claim to HHIG returns@hhig.com.au
Approval Procedure
1) Credit Claim reviewed and processed at the Head Office
2) RA number will be issued to the Store via email or phone call
3) Once RA has been issued – HHIG will advise the Store how the appliance collection will be organised
(Via HHIG’s preferred logistics provider for collection)
4) * Unit – Not in a Box Will not be accepted back for a Credit *
5) Once the Unit is back at a HHIG Warehouse – Credit Will be Issued
Shipping Policies
SHIPPING POLICY
Dispatch is within 72 hours and Estimated Delivery 7-14 business days in Australia. Dispatch Via Australia Post, TNT, Allied Express or a Local Regional Freight Company.
Warranty Policies
WARRANTY - FIRE MAGIC GRILLS
OUR WARRANTY
Fire Magic premium gas grills are an investment that lasts a lifetime. That’s because we design, engineer and build Fire Magic premium gas grills to the absolute highest quality standards for unmatched beauty and performance to be enjoyed for years and years. It’s why we stand behind our products by offering the industry’s best warranty programs. The pride of owning a Fire Magic Grill lasts a lifetime.
WARRANTY HIGHLIGHTS
When Investing in a Grill, Consider the Assurance Provided By the Fire Magic Warranty:
– Fire Magic pays for the first year labor allowance
– Fire Magic pays for shipping warranted replacement parts
– Fire Magic pays for shipping warranted defective parts back to the factory
– Fire Magic’s qualified technical service representatives are available 10 hours a day 5 days a week to assist with questions, installation and service.
Lifetime Warranty
Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.
Fifteen Year Warranty
Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.
Ten Year Warranty
Electric grills, including stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years(except ignition systems).
Five Year Warranty
Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.
Three Year Warranty
Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.
One Year Warranty
Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.
Detailed Rating
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Comments & Reviews
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An absolutely superb company
Review by My Tran POSTED ON: 29-03-2024